Server Remote Support

Step 1. Please read our legal disclaimer first before proceeding. Before any remote work commences we recommend you have undertaken a backup first and you have all the necessary software and installation operating system media available.

Step 2. Select your type of server remote support option to pay by PayPal below.

Step 3. You can contact us weekday evenings from GMT 18:00 to 23:00 and weekends from 09:00 to 23:00 for server remote support assistance.
Email: support@alpha1teclabs.com with your fault details, and we may be able to resolve your problem by email without the need to access your server.
Tel: +44 (0)117 9712 641 for immediate assistance to receive instructions.

All versions of Windows NT4, 2000, 2003, 2008, 2012, Microsoft Office, IE (Internet Explorer), etc.

Maintenance and support of all platforms supported by certified Linux/Unix engineers: Linux, Red Hat, Unix, AIX, HP-UX, Solaris and Novell platforms! Centos / CHAOS / RHEL / Moab / Unix Support, etc.

Apache, PHP tuning, speed issues resolved.

MySQL tuning, speed issues resolved.

Including setup WAN, LAN, VPN, Wireless support, optimisation with optional continuous bandwidth monitoring and email alerts. ADSL routers, network comms support, faults. All leading network equipment routers, switches supported: Cisco, DrayTek Vigor, D-Link, Linksys, Netgear, ZyXEL, etc. Typical communication issues resolved high latency, loss of sync, random disconnections, low bandwidth, poor speed, ADSL faults, etc.

Including setup, configuration issues, all leading brands: Microsoft ISA, Kerio, Cisco PIX, etc. Log analysis and investigation. Support for and implementation of Intrusion detection systems.

Covering setup, configuration, spam issues, monitoring, for any type of support problems covering all leading brand names: Kerio, Icewarp Merak, Microsoft Exchange, Sendmail, etc.

Protection from hackers and latest security threats, forensic analysis and identification of hacker intrusion and prevention of future attacks.

Computer audits and reports.

Performance boost, tuning, recommendations and fixes. Computer memory is relatively cheap and it is very easy to add or replace and is generally the first place to start when considering an upgrade for better and faster system performance!

Managed and automatic scheduled security updates and software patching service options.

Alerts, Asset Management, Network System monitoring with optional managed monitoring of events and alerts available.

Consultancy and technical advice.

Server installation and configuration support, protection from hackers, viruses, etc.

Disaster Recovery, network back-up procedure design, technical architecture design.

Typical software hardware support issues dealt with are: Desktop Support general advice and guidance on any server related issues, hardware or software. Resolve driver and error messages. Help diagnose resolve server performance issues. Server software Installation. Anti Virus installation and update issues. Check server's for Spyware, Trojans, stop annoying pop-ups, viruses and remove them. Server tune up advice, optimize, repair invalid registry entries. Perform security audits to help protect your networks, servers from hackers and viruses. Run diagnostic software and correct disk/directory errors. Recover lost accidentally deleted files! Check and install you have all the latest Microsoft security patches installed. Help diagnose, resolve PC hardware issues.

We can also, provide an annual server remote support cover with managed monitoring of events and alerts service for each server to warn of problems and resolve them remotely fast, before they disrupt your home or business!

Low cost remote maintenance, service and administrative IT support options on an ongoing basis. Confidential data remote back-up, Firewall, VPN, security specialists, and networking services.